Thank you for purchasing your product from RadioLabs. We are proud to have you as a customer and we love to have new people buy and try our products!
No refunds or exchanges are allowed after 14 days (not including shipping time).
If you believe a product you have purchased to be defective and the product is still within the 14-day return period, you may return the item to RadioLabs at your expense (RadioLabs will not issue a call tag or RTS label). Call or e-mail for an RMA number on our technical support line.
If you believe a product you have purchased to be defective and the product is after the 14-day return period, but within the one year warranty time (see Warranty Policy conditions below) call or e-mail for an RMA number on our technical support line. Then send it to us at your expense.
RadioLabs does not offer refunds on custom coaxial cables as they are made to order for each specific application (excluding uninstalled bridge kits). If you are ordering a coaxial cable, please be very careful when ordering or specifying the connector type. We are not responsible for incorrect identification of connectors on your non-RadioLabs equipment.
A minimum 15% “open box” fee of the original purchase price can be charged on any opened item, unless the item is defective and exchanged for the exact same item. The “open box” fee will be assessed at the time of refund or exchange and will be determined by the condition of the merchandise. If the merchandise is not in new or "like-new" condition, RadioLabs will not issue a refund and the merchandise will be returned to you at your expense. We do not accept returns on WiFi coaxial cables (excluding undamaged pigtail cables). If you ordered a cable which is not correct for your application, RadioLabs will charge a connector change fee and return shipping costs to replace the incorrect cable end.
RadioLabs will not accept the return of any item if the UPC code has been removed from the packaging or the packaging is damaged or missing. If you do not have the original box or it is damaged, please contact us regarding return of the product.
Refunds on cash or check purchases in excess of $250.00 will be issued by check from RadioLabs corporate office within 10 business days of the return date.
New equipment including cables have a one year warranty from date of receipt against defects unless the equipment has been damaged by acts of nature, owner abuse, malicious destruction or anything outside of an electronic failure incurred with normal usage.
Repairs have a 90 day warranty. If the unit sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original one year warranty, depending upon which is longer.
General Sales Inquiries/Product Information - (877) 575-3700 (Monday through Friday 9 A.M. to 5 P.M. Pacific)
|RadioLabs and RadioLabs.com are copyright. The contents of these webpages are © RadioLabs International Inc., 2003-2010. All rights reserved. If you experience any problems with our site, please contact our webmaster|