RadioLabs - Your Wireless and Radio Experts

RadioLabs – Tech Support

RadioLabs Specializes in high performance wireless and wifi systems. Our wireless system engineers, can design any network, from basic bridge systems used for homes and out-buildings, to advanced networking systems, long range bridging, factory and warehouse wireless engineering, even space exploration.

Our wireless system designers are capable of coming up with unique solutions for any wireless or wifi project. We have worked with some of the largest corporations in the world, to develop, design, engineer and install amazing system designs. We have worked with all levels of goverment agencies, to Nasa, as well as multi-million square foot warehousing and manufacturing facilities. We’ve even deployed the first complete wireless bridged and wifi enabled island in the Atlantic ocean.

Some of our engineering approaches require unique tools, topographic wireless analysis to design and configure custom wireless system design principles that is unheard of in the industry. Since no two wireless systems are alike, please call us, with your system requirements, your physical address or GPS cooridnates for your project and have a system engineer discuss your design. Even if you have a home and want to bridge it to a distant location to receive a wireless signal from a distant location, it will require the assistance of one of our wireless design staff. We can even configure a complete brige or wireless package, turn-key, for the lowest prices available. Give us a call at the number below. Every person who answers our phone lines is a technician.. our technical staff is well-trained and know the characteristics of wireless antennas, gain properties and unique frequency and propagation of each wireless frequency we deal with. Whether it’s 900mhz long range bridge, to the latest high gain line of sight 5.8GHz gigabit networking, our wifi wizards have the talent and ability to complete your wireless networking project.

Regards,
RadioLabs Technical Staff

Wireless IT engineering technical REMOTE Support

 

RadioLabs, has some of the best Wireless Engineering Remote support available in the Industry. In fact, we are probably one of the only companies in the US, offering this service to our customers.
Our IT Staff, has over 22 years in the industry, and developed one of the first Wireless Bridge systems in the market, back in 2002. We have operated our entire company from the beginning off of a WiFi/Wireless Bridge link, miles away, in every location we’ve been in. 
Since we have survived and thrived off of our own Wireless Bridge Systems and Access Points from the inception of our company in 2000/2001, we have achieved what other companies would consider impossible.

Wireless IT Engineerging Support – 

If you have a RadioLabs product and need technical assistance with this product, please click the remote support button below.
Please have your order # ready for our technical staff.
NOTE: YOU WILL NEED TO SCHEDULE A REMOTE SUPPORT SESSION ON OUR CHAT. WE DO NOT DO NON-SCHEDULED REMOTE SUPPORT, AND OUR SCHEDULE IS VERY FULL.

Please get online, on our chat, select Support, and inquire about scheduling a remote support session.
Remote support for your system requirements, may or may not be a free service. Network diagnostics, modifications to wireless equipment, etc, or non-RadioLabs products is a paid IT service.
If you have recently purchased a fully configured bridge, and it’s not immediately running for some reason, we will get your system working at the IP Addresses listed. Network errors, IP Address conflicts, or other networking outside of our control is not covered by software warranty. Our bridges will always work if you have ordered them pre-configured. We always guarantee a link, and this service is free if it’s related to our settings, absolutely. But, issues outside of our control, we can and will troubleshoot and can repair, but sometimes is not included at no charge.

Because of the lack of networking tools available on most MAC Computers, it is best to have a Windows laptop, with BOTH WiFi, AND an Ethernet Port on the side. Windows is by far the best operating system and any Windows version, from Windows 3.11, up to Windows 11 or the latest is fine. MAC, will likely extend the amount of time our remote support requires, and in some cases, will not allow us to use efficient networking tools available in Windows. So, yes, we Speak MAC, but it’s just slower to do most things regarding networking. Please make sure you allow the Remote Support software Through your Firewall in advance, or this will extend the time. See note at the bottom regarding MAC.

It is crucial you are prepared prior to the start of our Wireless Remote IT Configuration Meeting.
This, in most cases, will require our customers to have a Laptop (preferred) or a computer, wtih BOTH a WiFi connection, PLUS and Ethernet port. If you have a laptop without an Ethernet port, you may have to purchase a USB to Ethernet dongle, in cases where we are programming, diagnosing or re-programming a Wireless Bridge system, or even a WiFi router in some cases. If you are unsure, please check with RadioLabs’ Support.

PLEASE NOTE: You will need to contact RadioLabs Support on our Chat, to get the full list of remote support requirements you will require. Since we do Charge for this service in most cases, the rates are billed in 15 minute increments. We are VERY fair in the IT Rates we charge for all RadioLabs’ Products, and are at fraction of the rate of our competitors. Our rates, are based on calling other companies, such as Mobile IT, the Geek (Something or other) place and 5 other remote IT Companies, which are also capable of programming our systems.. We have found, that the average rate they charge to setup 1 WiFi oruter, such as IP, WiFi SSID (Signal) and customer’s WiFi Passwords for those incapable of configuring the devices on their own, are as high as $145, just to help customers set their own router up. 
Mobile IT Companies, charge a minimum of $250, up to $300, just to show up, then bill our customers $200-250 per hour. DO NOT FALL FOR THIS! RadioLabs’ rates are so incredibly low, we are honestly scared to post it here, as we’d have an influx of outside customers, begging for us to set up their systems. We are VERY good, We are Very Fast, we are Accurate and we know our Radio systems better than anyone else in the business. We are TRUSTED, Efficient, and we have 30 years of Wireless IT Engineer. We have performed Remote engineering support for SECURE IT Professionals around the globe, even trusted to assist NASA and SpaceX, remoting into their network, (YES, WITH their Permission of course) and assisting them on high end security and networking, to help provide very long range Wireless Bridging, for projects we can’t even discuss.

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IMPORTANT! MAC USERS PLEASE NOTE:
Mac Operating System, requires specific settings be changed, to allow ANYDESK Remote Support, to operate correctly through MAC’s Rather Stauch Firewall.
This requires you PRIOR TO REMOTE SUPPORT to follow these instructions on the link below, from Anydesk’s Website, to ensure proper function of the remote support software.
FOLLOW ALL Steps prior to remote support, to help reduce the cost. We bill an Hourly Rate, in 15 minute increments and we want to ensure your IT hourly bill is as low as possible.
If permissions are not set, it will waste critical online IT Time and you will be billed for it.
If you are unsure how to follow the instructions below, please get a Windows Laptop.

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